Introduction
The privacy policy aims at enlightening you as for the data collected about you and how it is managed in the best way. With your use of the application, you agree on all the conditions and practices provided for herein.
Section 1: Definitions of Terms
Section 2: Data We Collect About You
Section 3: Cookies Policy
Section 4: Limits of Our Use of Your Data
Section 5: Guarantees By The Application For The Protection of The User’s Data
Section 6: Sharing Data
Section 7: Customer and Delivery Representative Obligations
Section 8: Modifications
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Section 1: Definitions of Terms
In this policy unless otherwise required by the context, the following terms shall have the meanings referred to.
“The application”, “we”, “First Person Pronoun” or “Possessive Pronoun” shall refer to the application “Mr. Mandob” and Ekhtesar Alzaman Foundation For Trade.
“User”, “you” or "your” shall refer to each person who visit or uses the application in any of its forms whether he is a delivery representative or customer etc.
“Delivery Representative” is each person doing the delivery from the stores, delivery of the package or delivery of cargos among the cities at the request of the customer.
“Customer” shall refer to each person ordering the delivery services from the representative or ordering the application to provide the services of charging cards.
“Charging Cards” shall refer to the services of charging the credit available via the application and through which the customer selects the appropriate method of charging and sends a message on a card No for charging automatically his credit and paying for it online.
“Policy” or “Privacy Policy” shall refer to this document as well as the terms and conditions contained herein.
“Data” shall refer to the personal data and the use data of the user.
“Personal Data” shall refer to all identification data of the user such as name, birth date, nationality, address, e-mail, the mobile phone No, bank account No and other data of the user.
“Data of use” shall refer to all non-personal data connected with your use of the internet such as that related to your computer, your mobile phone, your activities or transactions via the application.
Section 2: Data We Collect About You:
We might collect, use and process the following data about you:
(1) The data you provide us with upon the registration via the application including but not limited to the name, mobile phone No, e-mail and other data.
(2) The data you might provide us with while providing the services or at any time including but not limited to the nationality, address, the bank account No, credit card No or the other data we ask you to provide or the data of your location and the turning on of GPS technique.
(3) The data you provide us with upon reporting a problem related to your use of the application or with either party to the agreement (delivery representative, Customer).
(4) Personal data you provide to us while ordering the services of charging cards such as the mobile phone No and data of electronic payment.
(5) Data of electronic payment of the delivery representative necessary for paying the commissions due to us.
(6) Personal data you provide us with while promoting the services or charging cards and displaying offers via the application.
(7) The data you provide us with upon the occurrence of a problem related to the process of online payment of the amounts you must pay or the commission due to us.
(8) The data you provide us with upon the contact with us or with our technical support.
(9) The data we see to be necessary for ascertaining your identity or ascertaining the validity and legality of any operations you carry out via the application including a photo copy of your passport or ID card.
(10) We maintain all the data related to your transactions or activities you carry out via the application.
(11) We maintain the data you provided us with upon the answering by you of the questions or questionnaires via the application.
(12) You know and acknowledge with consent that we might collect your data in our online records or paper records according to what we deem appropriate.
Section 3: Cookies Policy
Correlation definition files “Cookies” are text small files stored on your device once you visit the application and they don’t appear in the form of a program and they don’t bear viruses or espionage techniques at all and these files shall be used for the following purposes:
(1) Cookies are used for the purposes of providing services where they help us understand the using method by the visitors and users of the application.
(2) Cookies help us discover errors and repair them. Also, they help us develop our application and provide better content appropriate to the user as well as a better provision of the service.
(3) Cookies help us you find the data you need during your use of the application.
(4) They help you through your mobile phone control the settings of cookies and control they in the way that is suitable for you.
(5) We don’t have any authority over the correlation definition files related to other bodies and you undertake to have access to the privacy policies and the use of the cookies files related to these bodies.
Section 4: Limits of Our Use of Your Data
We are always bound by protecting your privacy. Consequently, we use your personal data for the following purposes:
(1) Enabling you to use our services in the best way and providing always the best to you.
(2) Creating your account or your personal file through which we communicate with us via the application.
(3) Processing the data you provide via our services such checking your e-mail or that your phone No is active, fit for use and owned by you.
(4) To enable the delivery representative to pay the commissions payable by him via the electronic payment means.
(5) To enable the customer to pay for the charging cards he orders via the application.
(6) Receiving your questions, complaints and inquiries as well as replying them.
(7) Receiving your comments and assessment of the service you received via our application as well as replying them.
(8) Processing your answers to the questionnaires offered via the application.
(9) Providing you with the information about services and charging cards you order via our application.
(10) Providing you with the information about services and charging cards we think you are interested in including our special offers.
(11) For the purposes of internal work such as improving our services.
(12) For allocating the content, recommendations and advertisements we offer or offered by third parties to you whether in relation to the services or in any other place on the internet.
(13) Administering and processing the competitions and promotional offers.
(14) Communicating with you in relation to the governmental contacts according to our discretion in view of the changes of the privacy policy, the conditions of use or any of our other policies.
(15) For complying with the regulatory and legal obligations.
(16) For the purposes revealed at the time of providing of your information with your agreement and according to this privacy policy.
(17) We use your data for the purposes of implementing our terms and conditions as well as the payment of amounts you must pay.
(18) We use your data for solving problems and preventing the illegal activities including the deception and hacking acts.
(19) We use your data for providing you with what is new in relation to our services, modifying them or improving them including the online communication with you via the messages of e-mail or phone through contacting you at your phone number.
Section 5: Guarantees By The Application For The Protection of The User’s Data
(1) The application undertakes to keep your banking or personal data for the period of time required by the nature of the transaction you are doing via the application.
(2) The application undertakes not to deal with your personal data for purposes not authorized or permitted in return for a fee or not with any other body except in case this is required from us or permitted under the relevant laws and instructions or with a prior written consent from the user to whom the information is related.
(3) The application undertakes to keep the records containing the personal data of the user or any records of online communications in our charge or under our control or with our agents or employees.
(4) The application undertakes to take the reasonable steps for ensuring that the user’s personal data and the relevant records are safely protected in a proportionate way in relation to their importance.
(5) We undertake to protect your privacy at all times and that we shall not sell your personal data and shall not permit its circulation with third parties.
Section 6: Sharing Data
(1) You know and agree that the internet isn’t a safe means and the confidentiality of your personal information can’t be fully ensured.
(2) We on our part undertake within the limits legally permitted not to uncover your confidential information and not to use it in a way that conflicts with your right to privacy.
(3) You shall entitle us to allow our employees to deal with your personal information within the limits of providing the services.
(4) We may disclose your personal information to any member of our group which means our subsidiaries and our institutions.
(5) We may disclose your personal information to third parties:
a) In case of the sale by us of the application or any assets belonging to us, we shall disclose your data to the buyer.
b) if we are required to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our Terms and Conditions or any other agreement.
c) in case of a judicial decision or a decision rendered by a judicial body that binds on us to do so.
d) if we are required to disclose or share your personal data in order to protect the rights, property, or safety of “Mr. Mandob”, our employees, our customers, or others.
e) This includes exchanging information with other companies and organisations for protection against credit risk and fraud.
Section 7: Customer and Delivery Representative Obligations
(1) The parties to this agreement shall be bound to maintain the confidentiality and privacy of their personal data and they declare and shall be personally liable that the disclosure by any of them of the personal information to the other party is without any intervention by us and he shall be liable for that and we shall not incur any liability.
(2) The parties shall be bound not to disclose any personal information through the use of messages within the application and they shall be personally liable for any disclosure of this kind.
(3) The parties undertake to maintain the secrets of the application and each of them shall be liable to us for any breach of the confidentiality of the application and its processes.
(4) You shall be bound to abstain from disclosing any information connected with the operating of the application to third parties whether for free or not.
(5) You shall be bound to maintain the confidentiality of all the information connected with the details of the transactions via the application and not to use it in whichever form and you shall be legally liable and liable in contract for any illegal use or not permitted in relation to this information.
(6) You declare that you avoid the following of any means that helps the collection of information about the other users including e-mails, the mobile numbers and their other means of telecommunications.
Section 8: Modifications
(1) The application shall be entitled at anytime to modify this policy with its terms, conditions and practices and we shall not be bound to give notice of the new modifications to you. Thus, you have to follow up the page of “Privacy Policy” to have access to its updates.
(2) Your continuity of using the application shall mean that you consent to the modifications and updates we did.